FAQ - Frequently Asked Questions
About Our Products
Q: What materials are GutsDogCom products made from?
We carefully select quality fabrics with a focus on comfort, breathability, and durability. Every design considers your pet's freedom of movement, balancing style with ultimate comfort.
Q: Are the bandanas and hats easy to put on?
Yes! GutsDogCom's designs are made for easy on and off — perfect for pets who aren't fans of wearing clothes. Bandanas simply tie around the neck, and hats feature adjustable straps.
Sizing & Wearing
Q: Can I check the sizing before ordering?
Yes! Before placing your order, feel free to contact us via IG DM or WhatsApp. We'll help recommend the best size based on your pet's measurements.
Q: Can cats wear your products?
As long as the size fits, most of our styles are suitable for cats. Bandana styles in particular work great for dogs, cats, and even some bunnies!
Q: Can I exchange for a different size?
If you have a sizing issue after receiving your order, please contact us as soon as possible. Exchanges are subject to product condition and stock availability. Additional shipping fees may apply if the item needs to be returned or reshipped.
Care Instructions
Q: How do I wash GutsDogCom products?
We recommend hand washing or gentle machine washing in cold water. Avoid bleach — air dry to preserve fabric quality and colour.
Shipping & Orders
Q: Do you ship internationally?
Yes! We ship worldwide. Free shipping thresholds are available for Hong Kong, Macau, Taiwan, Malaysia, Singapore, Japan, and the UK. For other regions, please contact us via IG DM or WhatsApp to enquire about shipping rates.
Q: How long does local Hong Kong delivery take?
Local Hong Kong orders are typically delivered within 3–5 business days.
Q: How do I order a pre-order item?
If a product is listed as a pre-order, we recommend contacting us first with your pet's measurements and the item you'd like to order. We'll confirm sizing, estimated delivery timeline, and payment arrangements.
About the Brand
Q: What is GutsDogCom?
GutsDogCom is a Hong Kong pet fashion brand founded by Shirley Yeung for her beloved dog, Guts. We focus on small-batch production, crafting every piece with love to help pets and their owners cherish every precious moment together.
Q: Are your products designed in Hong Kong?
Yes! All designs are conceived by our Hong Kong team — from fabric selection to every fine detail, everything is handled with care in-house.
Need More Help?
Feel free to reach out to us anytime via IG DM or WhatsApp. We're always happy to help!