Privacy Policy

VitaPet System Limited, trading as GutsDogCom, is responsible for the personal information described in this policy.

Information we collect

We may collect your name, billing and delivery address, email, telephone number, order and transaction details, product preferences, personalisation instructions, customer-service communications, device and browser information, IP address, cookie information and information needed to prevent fraud.

How we use information

• To process payment, fulfil and deliver orders
• To produce personalised or made-to-order products
• To provide sizing help, customer support, returns and remedies
• To communicate order, delivery and service information
• To maintain security, prevent fraud and keep business records
• To improve our website, products and customer experience
• To send marketing where permitted and allow you to unsubscribe
• To comply with legal, tax and regulatory obligations

Sharing and service providers

We may share information as reasonably necessary with Shopify, payment providers, fulfilment and courier providers, email, messaging, analytics, advertising, cloud and customer-support providers, professional advisers and authorities where legally required.

International processing

We are based in Hong Kong. Information may be processed in Hong Kong, Singapore, the United States and other locations where our service providers operate. Where required, we use reasonable contractual, organisational and technical safeguards.

Cookies and marketing

We use necessary cookies to operate checkout, accounts and security. Depending on consent settings and applicable law, we may also use analytics, preference and advertising cookies. You may use browser or website consent settings and unsubscribe from marketing emails.

Retention and security

We retain information only as long as reasonably needed for orders, support, accounting, tax, fraud prevention, dispute resolution and legal obligations. No electronic transmission or storage method is completely secure.

Your rights

Depending on your location, you may request access to or correction of personal information, ask about its use, withdraw marketing consent, or request deletion or cessation of use where applicable. Email guts@gutsdog.com. We may need to verify your identity.

Contact

VitaPet System Limited trading as GutsDogCom
Hong Kong Business Registration No. 78729359
RM B26, 11/F, Yick Shiu Industrial Building, 1 San On Street, Tuen Mun, Hong Kong
Email: guts@gutsdog.com
WhatsApp / telephone: +852 6856 2748