Shipping & Delivery
Shipping & Delivery
All orders are dispatched from Hong Kong. The final shipping method, charge and availability shown after a complete delivery address is entered at checkout are authoritative.
Order processing
- In-stock items: normally dispatched within 2–3 business days after payment confirmation.
- Pre-order or handcrafted items: normally require 7–14 business days for production before dispatch, unless a different estimate is shown on the product page.
- Orders containing both in-stock and pre-order items are normally shipped together when all items are ready unless another arrangement is agreed.
Processing time is separate from courier transit time. Product launches, exhibitions, festive periods, public holidays and custom work may extend preparation time.
Current core-market rates
| Destination | Standard shipping | Free shipping |
|---|---|---|
| Hong Kong | HK$20 | HK$400+ |
| Taiwan | HK$50 | HK$660+ |
| Singapore | HK$52 | HK$660+ |
| Japan | HK$50 | HK$660+ |
Rates and thresholds are based on the order value after discounts and may change. Checkout is the final source of truth.
Estimated transit time after dispatch
| Destination | Estimated transit time |
|---|---|
| Hong Kong | 3–5 business days |
| Taiwan | 3–5 business days |
| Singapore | 7–14 business days |
| Japan | 7–14 business days |
| United States | 15–20 business days |
| Canada | 15–20 business days |
These estimates start after dispatch and are not guarantees. Delivery may take longer because of customs, courier operations, remote-area service, weather, peak seasons or public holidays. A destination is only available when checkout offers a shipping method for the entered address.
Customs, duties and taxes
Unless checkout expressly states otherwise, the recipient is responsible for customs duties, import taxes, local handling charges and clearance fees imposed by the destination authority or carrier.
Delayed, missing or returned parcels
Contact us if tracking has not updated for an unusual period or a parcel appears lost. Parcels returned because of an incomplete address, refusal, failure to collect or unpaid import charges may require the customer to pay actual reshipping and non-recoverable carrier costs, subject to applicable law.
Faulty, damaged or incorrect orders
Where a replacement is approved because of a verified fault, transit damage, incorrect item or error by GutsDogCom, GutsDogCom pays the standard replacement shipping cost in full.
Contact
Email: guts@gutsdog.com
WhatsApp: +852 6856 2748